Terms of Service

Last updated: October 9, 2025

1. Acceptance of Terms

By accessing and using SentiDesk ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our sentiment analysis and conversation analysis platform. By using our services, you agree to these terms in full.

2. Description of Service

SentiDesk provides AI-powered sentiment analysis and conversation analysis services, including:

  • Sentiment analysis of conversation data
  • Topic identification and categorization
  • Action item extraction and summarization
  • Conversation insights and recommendations
  • Data visualization and reporting tools

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

3. User Accounts and Registration

3.1 Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 18 years old or have parental consent to use the service
  • One account per user unless explicitly permitted

3.2 Account Responsibilities

  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorized use
  • Keep your contact information up to date
  • Comply with all applicable laws and regulations

4. Acceptable Use Policy

You agree not to use the service to:

  • Upload or process illegal, harmful, or offensive content
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the service
  • Use the service for spam or unsolicited communications
  • Share account credentials with unauthorized users
  • Reverse engineer or attempt to extract source code

We reserve the right to suspend or terminate accounts that violate these terms.

5. Data and Privacy

5.1 Data Ownership

  • You retain ownership of the data you upload
  • You grant us a license to process your data for service provision
  • We do not claim ownership of your analysis results
  • You are responsible for ensuring you have rights to upload data

5.2 Data Processing

  • We process your data in accordance with our Privacy Policy
  • Data is processed using AI models and may be stored temporarily
  • We implement appropriate security measures
  • You can request data deletion as per GDPR requirements

For detailed information about data handling, please see our Privacy Policy.

6. Subscription and Payment

6.1 Subscription Plans

  • We offer various subscription plans with different features and limits
  • Prices are subject to change with 30 days notice
  • Subscriptions automatically renew unless cancelled
  • Free tiers may have usage limitations

6.2 Payment Terms

  • Payment is due in advance for subscription services
  • We use secure third-party payment processors
  • Refunds are provided according to our refund policy
  • Failed payments may result in service suspension

6.3 Cancellation

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial months unless required by law
  • Data may be retained for a limited period after cancellation

7. Intellectual Property

7.1 Our Rights

  • We retain all rights to our platform, technology, and branding
  • Our AI models and algorithms are proprietary
  • You may not copy, modify, or distribute our software
  • Our trademarks and logos are protected

7.2 Your Rights

  • You retain ownership of your uploaded data
  • Analysis results belong to you
  • You may use results for your business purposes
  • You grant us a license to improve our services

8. Service Availability and Support

8.1 Availability

  • We strive for 99.9% uptime but do not guarantee it
  • Scheduled maintenance will be announced in advance
  • Emergency maintenance may occur without notice
  • We are not liable for service interruptions

8.2 Support

  • Support is available through email and help documentation
  • Premium support may be available for paid plans
  • We do not guarantee response times
  • Support does not include custom development

9. Disclaimers and Limitations

9.1 Service Disclaimers

  • The service is provided "as is" without warranties
  • AI analysis results are for informational purposes only
  • We do not guarantee accuracy of analysis results
  • You should not rely solely on our analysis for critical decisions

9.2 Limitation of Liability

  • Our liability is limited to the amount paid for the service
  • We are not liable for indirect, incidental, or consequential damages
  • We are not liable for data loss or corruption
  • Some jurisdictions do not allow liability limitations

10. Indemnification

You agree to indemnify and hold harmless SentiDesk, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service, violation of these terms, or infringement of any rights.

11. Termination

11.1 Termination by You

  • You may terminate your account at any time
  • Termination is effective immediately
  • No refunds for unused portions of paid periods
  • Data may be deleted after termination

11.2 Termination by Us

  • We may terminate accounts for terms violations
  • We may terminate for non-payment
  • We may terminate with 30 days notice
  • Immediate termination for serious violations

12. Governing Law and Disputes

12.1 Governing Law

These terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

12.2 Dispute Resolution

  • Disputes will be resolved through binding arbitration
  • Arbitration will be conducted in [Your Jurisdiction]
  • Class action lawsuits are waived
  • Small claims court actions are permitted

13. Changes to Terms

We may modify these terms at any time. We will notify you of significant changes via email or through the service. Your continued use after changes constitutes acceptance of the new terms. If you disagree with changes, you must stop using the service and terminate your account.

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: sentidesk@sentidesk.com

Support: sentidesk@sentidesk.com

Address: [Your Company Address]