Privacy Policy
Last updated: October 9, 2025
1. Introduction
SentiDesk ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sentiment analysis and conversation analysis services.
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
- Email address and account information
- Name and company details
- Usage data and preferences
- Communication history with our support team
2.2 Analysis Data
- Conversation transcripts and chat data you upload for analysis
- Analysis results and insights generated by our AI models
- Metadata about your analysis sessions
2.3 Technical Information
- IP address and device information
- Browser type and version
- Usage patterns and analytics data
- Cookies and similar tracking technologies
3. How We Use Your Information
3.1 Service Provision
- Provide sentiment analysis and conversation insights
- Process and analyze your uploaded data
- Generate reports and recommendations
- Maintain and improve our services
3.2 Account Management
- Create and manage your account
- Process payments and subscriptions
- Send service-related communications
- Provide customer support
3.3 Legal Basis (GDPR)
- Contract: Processing necessary for service provision
- Consent: Where you have given explicit consent
- Legitimate Interest: Improving our services and security
- Legal Obligation: Compliance with applicable laws
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our platform (e.g., cloud hosting, payment processing)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: With your explicit consent for specific purposes
5. Your Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
Access & Portability
- Request access to your personal data
- Receive a copy of your data in a portable format
Rectification & Erasure
- Correct inaccurate personal data
- Request deletion of your data ("right to be forgotten")
Restriction & Objection
- Restrict processing of your data
- Object to processing based on legitimate interests
Withdrawal & Complaint
- Withdraw consent at any time
- Lodge a complaint with supervisory authorities
To exercise these rights, please contact us at sentidesk@sentidesk.com
6. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure data centers and infrastructure
- Employee training on data protection
7. Data Retention
We retain your data only for as long as necessary:
- Account Data: Until you delete your account or request deletion
- Analysis Data: For the duration of your subscription plus 30 days
- Usage Data: Up to 2 years for service improvement
- Legal Requirements: As required by applicable laws
8. International Data Transfers
Your data may be processed in countries outside the European Economic Area (EEA). We ensure adequate protection through:
- Adequacy decisions by the European Commission
- Standard contractual clauses (SCCs)
- Other appropriate safeguards as required by GDPR
9. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze usage patterns and improve our service
- Provide personalized content and features
You can control cookie settings through your browser preferences.
10. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: sentidesk@sentidesk.com
Data Protection Officer: sentidesk@sentidesk.com
Address: [Your Company Address]
For EU residents, you also have the right to lodge a complaint with your local data protection authority.