Cookie Policy
Last updated: October 9, 2025
1. Introduction
This Cookie Policy explains how SentiDesk ("we," "our," or "us") uses cookies and similar technologies when you visit our website and use our services. This policy should be read alongside our Privacy Policy.
By using our website, you consent to the use of cookies in accordance with this policy. You can control and manage cookies through your browser settings.
2. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings.
Cookies can make your next visit easier and the site more useful to you. They play an important role in making websites work efficiently and providing information to website owners.
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled.
- Authentication cookies to keep you logged in
- Security cookies to protect against fraud
- Session cookies to maintain your session
- Load balancing cookies for performance
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization.
- Language preference cookies
- Theme preference cookies (light/dark mode)
- User interface customization cookies
- Form auto-fill cookies
3.3 Analytics Cookies
These cookies help us understand how visitors interact with our website.
- Google Analytics cookies for website usage statistics
- Performance monitoring cookies
- Error tracking cookies
- User behavior analysis cookies
3.4 Marketing Cookies
These cookies are used to track visitors across websites to display relevant advertisements.
- Advertising network cookies
- Social media cookies
- Retargeting cookies
- Conversion tracking cookies
4. Specific Cookies We Use
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| session_id | Maintains your login session | Session | Essential |
| theme | Stores your theme preference | 1 year | Functional |
| language | Stores your language preference | 1 year | Functional |
| _ga | Google Analytics tracking | 2 years | Analytics |
| _gid | Google Analytics session tracking | 24 hours | Analytics |
| cookie_consent | Stores your cookie consent preference | 1 year | Essential |
5. Third-Party Cookies
We may use third-party services that set their own cookies. These services include:
- Google Analytics: For website usage analytics and performance monitoring
- Payment Processors: For secure payment processing (if applicable)
- Customer Support: For providing customer support services
- Security Services: For protecting against fraud and abuse
These third-party services have their own privacy policies and cookie practices. We recommend reviewing their policies for more information.
6. Managing Your Cookie Preferences
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings preferences. You can typically find these settings in the "Options" or "Preferences" menu of your browser.
6.2 Cookie Consent
When you first visit our website, you'll see a cookie consent banner. You can change your preferences at any time by clicking the "Cookie Settings" link in our footer.
6.3 Opting Out
- You can disable non-essential cookies through our cookie settings
- Essential cookies cannot be disabled as they are necessary for the website to function
- Disabling cookies may affect website functionality
- You can delete existing cookies through your browser settings
7. Cookie Retention
The retention period for cookies depends on their type:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period (up to 2 years)
- Essential Cookies: Retained for the duration of your session
- Analytics Cookies: Typically retained for 2 years
8. Your Rights
Under GDPR and other privacy laws, you have the right to:
- Be informed about cookie usage
- Give or withdraw consent for non-essential cookies
- Access information about cookies stored on your device
- Request deletion of cookies
- Object to cookie processing
To exercise these rights, please contact us at sentidesk@sentidesk.com
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about our use of cookies, please contact us:
Email: sentidesk@sentidesk.com
Data Protection Officer: sentidesk@sentidesk.com
Address: [Your Company Address]